Closure Notice 2021

17TH MARCH 2020

In accordance with the directive of the Government of Malaysia through the special address by YAB Prime Minister Tan Sri Dato Muhyiddin Yassin on 16th March 2020:

  1. IOI Properties Group shall cease all operations of IOI Gallerias’ (Sales Gallery) from 18th March 2020 to 31st March 2020.
  2. Property owners, tenants, purchasers, and the general public are advised to contact the following numbers for information and assistance relating to bookings, SPA signing or payment for the respective township.

    No Township Contact Number
    1 Bandar Puchong Jaya & Bandar Puteri Puchong  012 - 297 8101
    2 16 Sierra 012 - 513 8101
    3 IOI Resort City 016 – 919 9839
    4 Bandar Puteri Bangi 011 – 3798 7924
    5 Warisan Puteri 011 – 3997 8799
  3. Our online feedback channels remain open and operational at the following:

    1. Email us at
    2. Website & chatbot at
    3. Facebook at

We thank you for your patience and we apologize for any inconvenience caused. While we expect to be overwhelmed with calls, rest assured that we do our best to assist all our purchasers, owners and tenants through this difficult period. We pray that all Malaysians remain safe and resilient.

Temporary Closure of Corporate Office and Business Premises

In compliance with the Enhanced Movement Control Order (EMCO), we are temporarily closing our corporate offices and premises of non-essential businesses until 16 July 2021 to support the Government's dedicated efforts to curb the spread of COVID-19.

Meanwhile, the Group has implemented measures to ensure that essential operations will continue as usual and our business units can be contacted via the following channels:

IOI Galleria

Township Contact Number
Bandar Puchong Jaya & Bandar Puteri Puchong  017 - 932 9422
16 Sierra 012 - 576 8101
IOI Resort City 016 - 205 3011
Bandar Puteri Bangi 016 - 380 0948
Warisan Puteri 011 - 3997 8799
Klang 014 - 632 7027
Desaria, Penang 011 - 3301 7101

Email us at

Website & chatbot at

Facebook at

Instagram at @ioipropertiesgroup

Tik Tok at @ioi_properties


IOI Customer Relations Unit Hotlines

Township Contact Number
Bandar Puchong Jaya & Bandar Puteri Puchong  011 - 1284 9198
16 Sierra 011 - 2198 1430 or 011 - 2198 3461
IOI Resort City 019 - 461 1673
Bandar Puteri Bangi 018 - 352 8126
Warisan Puteri 018 - 352 8126
Klang 010 - 308 3039

Email us at


Technical Assistance

Township Contact Number
Bandar Puchong Jaya & Bandar Puteri Puchong  012 - 382 2679 or 016 - 744 5673
16 Sierra 011 - 2616 4081 or 018 - 287 9899
IOI Resort City 013 - 360 2098 or 011 - 2722 6477 or 016 - 502 6418
Bandar Puteri Bangi 018 - 206 1364 or 012 - 327 0726
Warisan Puteri 018 - 213 3947 or 010 - 267 7742
Klang 012 - 783 0373




IOI Square

Tel: 019 - 237 6065 or 019 - 274 0031

Tel: 016 - 322 4222 or 012 - 289 4612 (for IOI Square, Diamond Hill and Beverly Row Bungalows security)

Tel: 016 - 628 5534 or 012 - 691 8503 (for Diamond Hill and Beverly Row Bungalow maintenance)



IOI City Mall

Tel: 03 - 8328 8900

Customer Service Hotline: 017 - 889 8101



Instagram: @ioicitymallmy


Conezion Comercial

Tel: 03 - 8684 2388

Leasing enquiry: 017 - 300 9340




IOI Mall Puchong

Tel: 03 - 5882 8888








Four Points by Sheraton Puchong

Tel: 03 - 5891 8888



Instagram: @fourpointspuchong


Palm Garden Golf Club

Tel: 012 - 687 8101



Instagram: @palmgardengolf


IOI Palm Villa Golf & Country Resort

Tel: 07 - 599 9099




IOI Properties Johor


Security Department Contact Number
24 hours security office 07 - 598 8073
Head of security 012 - 788 7424
Bandar Putra Kulai 016 - 249 2558
Lagenda Putra Kulai 011 - 3655 5906
Bandar IOI Segamat 019 - 727 2318
Kempas Utama/The Platino/Marina Cove 010 - 716 8130


We regret should there be any inconvenience caused and thank you for your kind support and understanding during this period. While we expect to be overwhelmed with calls, rest assured that we will do our best to assist our customers throughout this period. We hope everyone remains healthy and stays safe; and continue to practise proper hygiene etiquette and social distancing.

Ask Me More

Terms and Conditions


This Personal Data Protection Notice (“Notice”) in accordance with the Personal Data Protection Act 2010 of Malaysia describes how IOI Properties Group Berhad (Company No. 1035807-A) and its respective subsidiaries and associate companies ("IOI Properties") collect, use and protect your Personal Data.

IOI Properties is referred to as “we”, “us” or “our”. Any person using and accessing this Site, the Content or the Services is referred to as the “User”, “you” or “your”.

In the event of any conflict between the English and other language versions, the English version shall prevail.


Personal Data

“Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, fax number, race, gender, date of birth, marital status, resident status, education background, financial background, personal interests, email address, your occupation, your designation in your company, your company details, the industry in which you work in, any information about you which you have provided to us in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by us from time to time.


Collection of Personal Data

In the course of your dealings with IOI Properties and/or any it’s the subsidiaries (“IOI Properties”), we will request that you provide data and information about yourself (“Personal Data”) to enable us to enter into commercial transaction with you or to deliver the necessary notices, services and/or products in connection with our business. These are relevant in connection with our business process, execution, including delivery of notices, services and/or products, client relationship management, planning purposes in connection with future products, new product launches and events including promotional events with business partners within our projects.


Sources from which your Personal Data may be obtained

The Personal Data will be collected, processed and used by us are sourced from wholly legitimate and transparent means such as:

    1. agreements and contracts for sale and purchase of our properties or for our services;
    2. official registration forms (either electronic or printed) for new launches or property roadshows, showcases, exhibitions or any other promotional events;
    3. official Request for Information forms that are provided to you by our employees or agents;
    4. any emails or any correspondences that we have received from you requesting for information or making any inquiries;
    5. any forms that you have submitted on our website or any websites contracted by us;
    6. any referrals from a person which have included their verifiable personal contact details;
    7. letters of offer from financial institutions (local and foreign) for pre-approved loans;
    8. business cards that were dropped or given to our employees, agents, brokers or associates; or
    9. any documents (including but not limited to statutory forms and returns) that were submitted to us for processing.

At no time will any Personal Data be purchased by us or in any way commercially acquired through the purchase or trading of illegitimate and illegal Personal Data databases or lists.


Purposes of Processing

We may use and process your Personal Data for the following purposes (“the Purpose”):

    1. for registration of a user account with IOI Properties;
    2. to send you invites to IOI Properties’ property launches, promotional materials, advertisements for marketing purposes; for administrative purposes;
    3. for assessment and analysis of the market, IOI Properties’ customers and/or potential customers in relation to IOI Properties’ properties and services;
    4. to monitor, review and improve IOI Properties’ properties and services;
    5. to be used for internal record keeping;
    6. to alert and recommend properties similar to those properties you have purchased (if any);
    7. to maintain, improving or enhance the delivery of our customer service;
    8. for internal administrative purposes, such as auditing, data analysis, database records;
    9. for purposes of investigation, detection, prevention and prosecution of security breaches, crime or fraud;
    10. for us to comply with its obligations under law; and
    11. to maintain appropriate records for internal administrative purposes.

By using the Websites, our products and services, you agree and consent that we use, process and store your Personal Data for the Purposes and in the manner as identified in this Notice.


Disclosure to Third Parties

We also wish to inform you that your Personal Data may be disclosed to third parties, such as to our subsidiaries, associates, affiliates and/or members within the IOI Properties group of companies, joint venture partners, the landowner, the Joint Management Body, the Management Corporation, Government agencies, the authorities and local council, banks, public amenities and utilities providers, sale and/or sub-sale and/or refinancing lawyers, our contractors, and/or service providers and such other classes of third parties referred to in our Personal Data Protection Policy, which may be located within or outside Malaysia, for reasons relating to the Purpose.



IOI Properties is committed to ensure your personal data is be kept and processed in a secured manner. The appropriate administrative and security safeguards, policies and procedures will be implemented, as far as practicable, in accordance to the applicable laws and regulations. We will, as far as practicable, aim to prevent any unauthorized and/or unlawful processing of, and the accidental loss, destruction or damage to your Personal Data.

To safeguard against unauthorised access to Personal Data by third parties outside IOI Properties, all electronic Personal Data held by IOI Properties is maintained on systems that are protected by secure networks. IOI Properties entities limit access to internal systems that hold Personal Data to a select group of authorised users who are given access to such systems through the use of a unique identifier and password. Access to Personal Data is limited to and is provided only to relevant users for the purpose of performing their official duties.


Retention of Personal Data

All your personal information collected by IOI Properties will be retained with us and we shall not keep your personal information longer than is necessary for the fulfilment of the lawful purposes to which it was obtained for.


Rights of Access and Correction

You may submit your complaints, request for access to and/or request correction of your Personal Data, request to limit the processing of your Personal Data for the Additional Purposes and/or make any inquiries regarding your Personal Data by contacting:

IOI Properties Group Berhad (1035807-A)
Address : Level 25, IOI City Tower 2, Lebuh IRC, IOI Resort City, 62502 Putrajaya, Malaysia.
Email :
Telephone Number : 603 8947 8888
Fax Number : 603 8947 8844
Operating Hours : 9am - 6pm from Mondays - Fridays (excluding Public Holidays)


We may impose a fee for processing the aforesaid requests.

IOI Properties reserves the right to update, revise, amend and/or modify this Personal Data Protection Notice from time to time and in any manner at its absolute discretion but in accordance with the law. Any material changes will be posted on our website with the updated Personal Data Protection Notice.